Which position is responsible for direct customer assistance at the retail counter?

The role of the Lobby Assistant is specifically designed for direct customer engagement at the retail counter in a postal facility. This position involves assisting customers with a variety of services such as selling postage, accepting mail, answering questions about services, and providing information on available products. Lobby Assistants are typically positioned at the front line and interact directly with the public, which makes them indispensable for ensuring that customer needs are met promptly and efficiently.

While Managers, Supervisors, and Postmasters have significant responsibilities within the post office, their roles are more aligned with oversight, administration, and overall management of operations rather than direct customer service at the counter. Managers and Supervisors focus on operational efficiency, employee management, and ensuring that the facility meets its goals, while a Postmaster oversees the entire postal facility and is involved in administrative duties beyond just customer interactions.