Which organization would a customer primarily communicate with for more information regarding postal services?

The primary means of communication for customers seeking information about postal services is through Customer Support. This department is specifically designed to handle inquiries, provide assistance, and resolve issues related to postal services, ensuring that customers have access to the help they need.

Customer Support is equipped with staff trained to address a wide range of questions and concerns, making it the most accessible and effective point of contact for the general public. Whether customers are inquiring about shipping options, service policies, or specific product information, Customer Support is the designated channel for these interactions.

Other entities, while important in their own ways, do not primarily serve as direct communication pathways for customers needing assistance with postal services. For example, the Retail Unit focuses on providing services at physical post office locations but may not handle general inquiries as efficiently as Customer Support. The Postal Explorer is a resource for detailed information about products and services, but it is not a platform for direct communication. USPS Headquarters deals with overarching policies and administration rather than day-to-day customer queries, making it less accessible for individual customer support needs.