Which of the following are the two types of communication?

Verbal and non-verbal communication are fundamental components of how people convey and interpret messages. Verbal communication includes the use of spoken or written words, allowing for direct expression of thoughts, information, and emotions. This type of communication can occur in various settings, such as conversations, phone calls, meetings, or written correspondences like emails and letters.

Non-verbal communication, on the other hand, encompasses all the ways individuals convey information without the use of words. This includes facial expressions, body language, gestures, posture, tone of voice, and even proximity to others. Non-verbal cues can significantly impact how verbal messages are perceived, often providing context or emphasis that words alone might not convey.

Together, verbal and non-verbal communication form a comprehensive framework for understanding human interaction, making it essential to master both forms for effective communication, especially in a service-oriented environment like USPS. This understanding helps employees serve customers better by effectively interpreting their needs and expressing the organization’s messages clearly.