What role is often responsible for overseeing the operations at the retail counter?

The Postmaster is typically the individual responsible for overseeing all operations at the retail counter in a postal facility. This role includes managing staff, ensuring compliance with postal regulations, and providing excellent customer service. The Postmaster oversees day-to-day activities, coordinates tasks among retail employees, and handles administrative duties that ensure the smooth operation of the facility. Given their leadership role, Postmasters also deal with more complex customer issues and make strategic decisions to improve operations at the counter. This is why the Postmaster is seen as the pivotal figure in retail counter operations, making them the correct choice in this context.

In contrast, the other roles mentioned, like the Lobby Assistant, SSA (Sales and Services Associate), and Delivery Coordinator, have specific duties that do not encompass the comprehensive management of the retail counter's operations. While they play important roles within the postal service, their focus is narrower, either on assisting customers in the lobby, sales transactions, or managing delivery-related tasks rather than overarching supervision of the entire retail counter operation.