What part of A+GIST includes the HAZMAT question?

The correct choice regarding where the HAZMAT question is included in the A+GIST process is found in the "Inquire" step. This is the initial stage of the customer interaction, where employees ask probing questions to gather essential information about the customer's needs, including identifying any hazardous materials within the shipment. Addressing HAZMAT concerns is critical, as it ensures compliance with safety regulations and proper handling of potentially dangerous items.

The "Inquire" portion emphasizes understanding the specifics of what the customer is sending, which is vital for safety and legal reasons. This approach prepares the clerk to provide tailored assistance and ensures all necessary guidelines are followed. The other parts of A+GIST—like "Suggest," "Thank," and "Engage"—focus on different aspects of customer interaction but do not include the specific questioning about hazardous materials. The "Inquire" phase sets the groundwork for safe and efficient service by clarifying what items are being handled.