What does the T stand for in A+GIST?

In the context of A+GIST, the "T" stands for "Tell." This acronym is a key component of a framework used in various customer service and communication training, particularly within the USPS. It emphasizes the importance of clearly conveying information to customers during an interaction.

When you "Tell," you are providing essential details about services, options, or next steps, which helps to clarify the customer’s understanding and supports them in making informed decisions. This active communication not only enhances customer satisfaction but also reinforces trust and a positive relationship with the service provider.

Understanding the significance of "Tell" in A+GIST helps reinforce the role of effective communication in any customer service scenario, illustrating how sharing information is crucial to delivering high-quality service and ensuring customers feel informed and valued.