What does the A+G in A+GIST represent?

The A+G in A+GIST stands for "Acknowledge and Greet." This concept emphasizes the importance of customer interaction in a postal service setting. By acknowledging a customer, you validate their presence and show that you are attentive to their needs. Greeting them warmly fosters a welcoming atmosphere, setting a positive tone for the interaction. This approach is essential for building rapport and providing excellent customer service, which is a crucial aspect of USPS training. Acknowledging and greeting customers contributes to a better overall experience, ensuring they feel valued and respected.